Cancellation Policy

To ensure that appointments are running smoothly, please arrive 10-15 minutes before your appointment. This will allow for optimal time to complete consultation forms and prepare for booked service. 

In order to book an appointment, a credit card number will be asked to hold the spot for your appointment. Once payment of the service is complete, your credit card will be deleted from your file with us. We ask that you provide at least 2 days notice before your appointment for any reschedules or cancellations. Any reschedules or cancellations within the 2 days notice will result in a $27.75 charge. If you fail to attend the appointment, there will be a 100% rate of the service charged to the credit card on file. For your first appointment, if the service is cancelled due to contraindications putting you at risk for getting the service, there will be a 50% charge of your service.  If you rebook for the same service for the second time and onward and are turned away for the service due to the same contraindication(s) or other contraindication(s), a 100% rate of the service will be charged to your account. Ways to prevent this fee is to review for a list of contraindications. If you ever have any questions, please do not hesitate to call. If you need to cancel your appointment for any reason, Oak Mist Esthetics Inc. would be honoured to reschedule another appointment at your best convenience. If someone should cancel on a day you were hoping to book for that is already fully booked, you may put your name on the ‘Cancelation List’.